Refund Policy

We are always pleased to see that the subscriptions we provide bring joy to our users. However, if you believe a refund is necessary, please carefully read the following section.

SharingFam allows you to request a refund under reasonable conditions.

Situations That Refunds May Be Granted

Refund within 24 hours of purchase: If you request a refund within 24 hours after purchase, we will process your refund. However, as we pay bank fees for processing your payment and refund, there will be a refund fee incurred.

Duplicate payments: If you have made a duplicate payment for the same order, we will refund the duplicate part.

Subscription not received: If you have successfully paid for a subscription but have not received it within the agreed time, you may request a refund.

Refund for technical issues: If the subscription has unresolved technical issues that significantly affect its normal use, you can apply for a refund. However, you must provide a detailed description of the issue and evidence to enable us to verify it.

Specific subscription type refund: For specific types of subscriptions, if you feel the subscription does not meet expectations or you are dissatisfied with the product, you can request a refund provided you supply sufficient evidence. The refund amount is the refund amount corresponding to the remaining subscription duration minus the refund fee.

Situations That Refunds Cannot Be Processed

Unpaid orders: Refunds cannot be processed for unpaid orders.

Special subscriptions: For some subscriptions, once the subscription service begins, payment is considered final and non-refundable. However, you can cancel your subscription at the end of the current billing cycle to avoid future charges.

Device Restrictions: Our subscription service is only supported on non-TV devices such as PCs, Macs, smartphones, and tablets, with each account limited to one device login. If the account becomes unusable due to multiple device logins or the use of unsupported devices, we are not responsible for such situations and cannot provide refunds. Please refer to the product details page for specific device usage restrictions.

Improper User Operations: If the service experience is affected or the account is restricted due to the user not following our usage guidelines, we will be unable to provide a refund.

Other reasons not meeting refund terms: Any reason not described in the "Situations That Refunds May Be Granted" section.

Recharge Service: The recharge service is a one-time operation, where we use the information you provide to pay for your account's membership fees. Since we cannot perform further actions on your account after the Recharge, refunds are not possible. Once the Recharge service is completed, the payment is considered final and non-refundable. However, if any issues with your account or membership arise due to our operational errors or technical problems, please contact us promptly. We will investigate the matter and provide a solution. If the issue is caused by us, we will offer the necessary support and compensation.

Credit/Points-Based Subscriptions: For subscriptions that include credits or points, once the credits/points are partially or fully used, the service is considered consumed and non-refundable.

Principles of Refund Amounts

Each refund request incurs a refund fee. The refund amount is calculated as follows: Order amount - refund fees (determined by the payment fees charged by each payment institution and the refund rules).

Some subscriptions, if refunded due to being unusable, will have the refund calculated based on the remaining value of the subscription period.

Possible Additional Consequences of Refunds

Impact on personal account: For example, for some subscriptions, once a refund is processed, your account will be removed from the Premium Family Group, and you will not be able to join any other premium family plans for the next 12 months.

Consequences of violating the refund policy: If your refund application violates SharingFam's refund policy, we reserve the right to take action against your SharingFam account. Please proceed cautiously when applying for a refund.

Disclaimer

In cases where force majeure events such as operational area adjustments, policy changes, or official incidents involving subscription providers or OTT platforms prevent SharingFam from fulfilling ongoing orders, SharingFam is obligated to provide solutions to users who have purchased services. These solutions may include replacing the subscription within a specified time frame, issuing refunds (including refunds to SharingFam credits or back to the original payment method), or converting the order to a different subscription.

All refunds are at the sole discretion of SharingFam.

Please ensure that you fully understand and accept these conditions before making a purchase. We encourage you to contact our customer service team first if you encounter any issues, to seek a possible solution.

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